Política de reembolso – Sofibella

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Discount offers can not be applied to Face Masks.

Please allow 1-2 business days to process orders.

Política de reembolso

If you are not satisfied with your Sofibella purchase, just return it to us. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sell-able condition for a full refund within 30 days of purchase.

To initiate a return, please follow these instructions:

Send an email to website@sofibellawear.com  referencing your order number and reason for return.

Once we authorize your return, you will receive return instructions and a prepaid shipping label via email. Use of our prepaid return shipping label will deduct $5 from your total return amount.

Once your items arrive in our warehouse and are inspected, you will receive an email including your refund receipt. We will refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. 

If the returned items cause the originally placed order to fall below $100 then Sofibella will deduct $7.00 for shipping charges.

If you prefer not to use our label, you may return via a shipping service of your choice and a full merchandise refund will be processed. Returns should be shipped to:

Sofibella Corporate Office1965 NW 18th St. Pompano Beach, FL 33069 

Damaged/ Defective Items: We stand behind our products and always want you to be satisfied with them. If you received a damaged or defective item, please email us within 30 days of receiving the order at website@sofibellawear.com and we will rectify this right away.

Final Sale Items: FINAL SALE items and FACE MASKS are NOT eligible for returns or exchanges.

Exchanges: Sofibella does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to www.sofibellawear.com to submit a new order for your new items.

Gift Cards: Orders marked as a GIFT will be refunded in the form of a gift certificate and will be emailed to the email associated with the order.