Frequently Asked Questions
Where do you ship to?
Sofibella ships world wide!
How long until my order ships?
If placed before 11 AM EST, your order will be shipped same day. If placed after 11 AM EST, your order will ship next business day.
Orders are shipped from our manufacturing facility in Pompano Beach, FL, so if you're on the East Coast or in the Midwest, 2-3 business days. If you're on the West Coast, 3-5 business days.
Do you ship to PO Boxes?
Unfortunately, our shipping carriers cannot ship to PO Boxes.
Can I change my order?
If you need to change or cancel your order, please contact our Customer Service team immediately at firstname.lastname@example.org
We process orders within 1-3 hours on business days, and once our warehouse receives your order, we will be unable to make any changes.
What size am I in Sofibella?
Please refer to our size guide to help you decide what size you should add to your cart.
How do I go about returning an item?
Please refer to our refund policy.
Who do I contact for additional questions?
Please feel free to contact our website team at email@example.com